Refund policy

• Returns and RefundsMost of our products are custom, hand-crafted products. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. These are normal characteristics that will not affect the performance of your product and are not considered to be a manufacturer defect.

If the purchased product is listed as “Final Sale,” it is not eligible for return.  Album accepts returns on certain products not listed as “Final Sale” on a case-by-case basis.  A 10% restocking fee will be applied to all eligible returns.  Returnable products can be returned within 14 days of receiving shipment. We offer two refund options for eligible returns: (1) you can select to return for credit, less a 10% restocking fee, or (2) you can select to return for a refund to the original form of payment, less a 10% restocking fee. Album will begin processing your eligible return as soon as it is delivered to our warehouse. You will receive an email notification letting you know that we have received your return. 

Once accepted and processed, you will see your Album credit appear in your Album member account within 3-5 business days.  If you opt for a refund to the original form of payment, you will see your refund within 10-14 business days, depending on your financial institution. Where we issue a refund and subsequently determine in our discretion that your return did not comply with our return policy and/or was the result of fraud, we reserve the right to recharge your payment method on file for the product(s) purchased.

• Wrong, Damaged or Defective ProductsIf you received a damaged, defective or incorrect item, please contact Album immediately at the email address or telephone number provided at the end of these Terms of Use agreement. It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately.  Any damaged not noted on the delivery receipt will be considered to be customer damage, and not warranted. If not reported within 24 hours of delivery, the defects and variances will be considered “acceptable” and will not be eligible for return. We will work with you to resolve the issue to best of our abilities. If you choose to return a damaged, defective, or incorrect product, the purchase price, taxes and delivery fees will be refunded.

• Product and Service AvailabilityThe Site may contain information regarding availability of a product and/or service. This information can be used to estimate the likelihood that a product will be shipped in accordance to such information.  Unfortunately, Album cannot guarantee that a product purchased will ship immediately, or that a service will be provided immediately, as inventory and offered services can change significantly from day-to-day.  Purchased products that are in stock will be delivered within 2-4 weeks from the date of purchase, depending on the location of your residence. No time frame is guaranteed. Once your purchased products arrive at our warehouse, you will be contacted to set up a delivery date to your residence.  If Album determines that a product or service you wish to purchase is no longer available, the product or service will be cancelled from your order.  Album will notify you by email if any product or services cannot be provided.

• Delivery and Shipping. See our Delivery and Shipping policy, which may change from time to time.

• Risk of Loss. The products purchased through the Site are shipped by a third party carrier pursuant to the shipping and delivery contract.  As a result, risk of loss and title for such products pass to you upon deliver to the carrier.